Frequently Asked Questions

Payment

What types of payments do you accept?

Credit cards, Apple Pay, google pay, PayPal, convenience store payments, PayPay, LINE Pay, Alipay, WeChat Pay, GrabPay are accepted.

For convenience store payment, an email message regarding payment will be sent from KOMOJU after you order. Please note that the order will be canceled if payment is not made within two days. In addition, an email message regarding payment at a convenience store will be sent from komoju.com. If domain-specified email reception is set, please turn off the settings or register "komoju.com" in the domain specification.

When convenience store payment is used, a separate settlement fee of 190 yen (including tax) will be charged.

Please inquire with your credit card company or payment service regarding the timing of the debit.

Ordering

Can I edit my order?

We do not accept cancellations or changes after an order has been placed. Please note that we do not accept cancellations or changes after an order has been placed.

Shipping

When will I receive my order?

The estimated shipping date is listed on the product detail page of each item. Please be sure to check it before purchasing. We do not respond to inquiries regarding shipping dates prior to the scheduled ship date. Please understand this in advance. Please check the shipping schedule for items that are no longer available.

Can I change the shipping address or method?

We do not accept cancellations or changes after an order has been placed. Please understand this in advance.
Please note that the shipping time differs between the order and the time of shipment.

How much are the shipping charges?

It depends on the product ordered and the shipping method. Please check the amount and shipping days from the available shipping methods when you place your order, and then select one.

Where is the tracking number?

You can find the tracking number in your order confirmation page or in your order confirmation email.
Please note that it may take 1-2 business days at most to register and update your tracking information on your shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site.

Other

Can I use the ID and password of the +ID I used for "mu-mo SHOP"?

No, you cannot use them. In addition, you cannot use the points (mu-mo store gold) you have accumulated through "mu-mo SHOP".