User's Guide

1.Purchase

Items in your shopping cart will be included in your order and shipped together. If you wish to have them shipped separately, please order them separately.
Please check the contents of your shopping cart and press the "Checkout" button to proceed to the Order Information Registration.
Shipping charges are not included in the price in the shopping cart.
Shipping charges will be automatically calculated and displayed after you register your shipping address.

For a-i members only

Da-iCE OFFICALSHOP has some products that can only be ordered by Da-iCE OFFiCiaL FUN CLUB a-i members. You can log in with your "a-i" (+ID) membership number (6 digits) and password from the product page to complete the purchase procedure.

Please login with your "a-i" membership number (6 digits) and password to complete the purchase procedure.

Non-FUNCLUB member customers
Please join Fun Club from the following URL. After joining, you will be able to log in with your membership number (6 digits) and password to place your order.
https://ai.fc.avex.jp/

2.Order Information Registration

Please enter your order information (name, address, and contact information) necessary for product shipment.
If you wish to ship via DHL, FedEx, EMS, AIRMAIL, please be sure to register your information in English. If the information is not in English, we may not be able to ship your order.
We will send you an "Order Completion E-mail" and "Payment Completion E-mail" to the e-mail address you entered, so please make sure that "shop.da-ice.jp" and "support-user.com" are set to receive these e-mails. Please contact your cell phone company or the manufacturer of your email software for more information about the details of your contract and how to set up your email settings.

3.Shipping Method Selection

Ordered items will be shipped directly from Japan to the customer. The available shipping services and rates will be displayed based on the items in your cart and your registered shipping address. Please select your preferred shipping method.
*Please check the scheduled shipping start date on the detail page of each product at the time of purchase.
*If you purchase items with different scheduled shipping dates at the same time, they will be shipped together with the item with the later shipping date.
*Delivery companies use different delivery services depending on the area of the customer's location. Please note that we may not be able to ship items to certain countries or regions, and your purchase may be cancelled.

4.Payment

There are several payment options available in this SHOP. Please select and register your preferred payment method from credit cards (VISA, Master, AMEX, JCB) and PayPal, convenience store payment methods, PayPay, LINE Pay, AIi Pay, Wechat Pay, GrabPay. Please contact your credit card company or payment service for information on when your payment will be deducted.
If you wish to register a billing address different from your delivery address, you may do so.
You can register your payment information on our website. Once registered, you will not need to register your information again the next time you place an order.

5.Cancellation, Returns, and Exchanges

Please note that we basically do not accept returns or cancellations for customer reasons after an order has been placed. Only in the case of initial defects or damage to the product, we will exchange it for a new product if you contact us within 7 days of receipt of the product. Please note that we will bear the return shipping costs for initial defects or damage.
The sizes listed are basically measurements on a flat surface, and there may be slight variations.
The color, texture, etc. may appear different from the actual product depending on the monitor or display environment you are viewing.