User's Guide
1. Purchase
Once you find a product you like in the store, click the "Add to cart" button to register it in your shopping cart.You cannot purchase "pre-order items" and "regular items" in your shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.
Please check the contents of your shopping cart and click the "Proceed to Purchase" (checkout) button to proceed to the Order Information Registration.
*Shipping charges are not included in the price in the shopping cart.
Shipping charges will be automatically calculated and displayed after you register your shipping address.
*The number of products is limited and will be discontinued while supplies last.
*Permits, regulations, and customs rules regarding product purchases vary by country/region. Please be sure to check by yourself before purchasing. Please note that cancellations due to these reasons will not be accepted.
DVDs, Blu-ray Discs, video games, and some DVD-Audio products are region-coded according to the region in which they are sold. The region code is set on both the player and the software, and the software cannot be played unless both of them have the same code. Please check the type of player you have and the type of DVD or Blu-ray Disc you are purchasing below before purchasing the product. Region codes are set to 2 for DVDs and A for Blu-ray Discs in Japan.
Da-iCE OFFICALSHOP for
a-i members only
. Some products can be ordered only by Da-iCE OFFiCiaL FUN CLUB a-i members. You can log in with your "a-i" e-mail address and password from the product page to complete the purchase procedure.
FUNCLUB members:Please login with your "a-i" email address and password to complete your purchase.
Non-FUNCLUB members: Please login with your email address and password at
to complete your purchase.
Order Information Registration
Please enter your order information (name, address, and contact information) necessary for product shipment.
If you are shipping outside of Japan, please be sure to register your information using one-byte alphanumeric characters. If you do not use one-byte alphanumeric characters, we may not be able to ship your order.
We will send you an "Order Completion E-mail" and "Payment Completion E-mail" to the e-mail address you entered, so please make sure that "shop.da-ice.jp" and "support-user.com" are set to receive your e-mail. Please contact your cell phone company or the manufacturer of your email software for more information about the details of your contract and how to set up your settings.
3. Shipping Method Selection
Your order will be shipped directly to you from Japan. Available shipping services and rates will be displayed based on the items in your cart and your registered shipping address. For delivery within Japan, Yamato Transport will be used, and Express Courier (Air) DHL will be used for delivery to countries and regions outside of Japan.
Please check the scheduled shipping start date on the detail page of each product at the time of purchase.
Some products may not be able to be shipped to certain countries and regions. In such cases, we will notify you on the shipping method selection screen based on your registered address after you register your order information. In addition, we may cancel your order even after it has been placed if delivery is difficult due to shipping carriers or other reasons, including global conditions.
Payment This SHOP offers multiple payment options.
For delivery within Japan:
Credit card (VISA, MasterCard, AMEX, JCB), PayPal, Convenience store payment, PayPay, Alipay, WeChat Pay
For delivery to countries and regions outside Japan:
Credit card (VISA, MasterCard, AMEX), PayPal and many others
*Payment methods vary depending on the country of delivery.
Please contact your credit card company or payment service for information on when your payment will be debited.
If you wish to register a billing address different from your delivery address, you can do so.
You can register your payment information on the website. Once registered, you will not need to register your payment information again the next time you place an order.
Convenience store payment procedure (Japan only)
I. Click on the "Checkout" button at the bottom of the cart screen. Tap the checkout button at the bottom of the cart screen.
The purple button is for Shop Pay, the yellow button is for PayPal, and the black button is for Google Pay. Please do not tap this button if you want to pay by convenience store payment.
Ⅱ. Enter shipping address information
There is a button at the top of the page for Express payment only. Please do not tap this button if you wish to pay by convenience store payment.
Ⅲ. Proceed to the selection of shipping method
Domestic shipping is automatically checked, so please tap the Next button.
IV. Proceed to the selection of payment method
Please select "Convenience store payment".If this procedure does not work, please contact us using the inquiry form.
5. Confirmation
of purchased items You can confirm your purchased items in the following ways.
Confirmation by Order Confirmation E-mail
After you purchase an item, an "Order Confirmation E-mail" will be sent to the e-mail address you entered. You can confirm your order by clicking the "View Order" link in the e-mail.
Please make sure that you have set your spam mail settings as described in "2.
If you are a registered member, you can check the status of your order from your order history on "My Page" at
. Please log in from the menu and check your My Page.
Products purchased before registering as a member will not appear in your order history.
6. Cancellation, Returns, and Exchanges
Please note that we basically cannot accept returns or cancellations at the customer's convenience after an order has been placed. Only in the case of initial defects or damage to the product, we will exchange it for a new product if you contact us within 7 days of receipt of the product. Please note that we will pay for the return shipping costs due to initial defects or damage.
In addition, we do not offer reshipment in the event that an order is returned due to the customer's relocation, missing delivery address due to an address entry error, long-term absence, or non-payment of duties and taxes, including customs duties. Orders will be cancelled in accordance with our Terms of Use.
Shipping charges (including duties and taxes), handling fees, and return shipping charges are the responsibility of the customer and will be deducted and refunded to the payment method used. We will inform you of the refund details by e-mail at the time of order cancellation.
The sizes listed are basically measurements placed flat, and there may be some errors.
The color, texture, etc. may appear different from the actual product depending on the monitor or display environment you are viewing.